pdf's not viewable online and not downloadable

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Redactie de Linde

• 7 septembre 2023 11:20

Hello,

never had this before but none of my pdf's will open for viewing. I get a message that they might be secured, which they aren't in any way; as I said before, it always worked. I see a button download but that doesn't work either.

I tried Safari, Chrome and Firefox but they all have the same problem.

please help.

 

tia.

1

• 

  Rona

  • 16 septembre 2023 02:53
  • Modifié

  Hi there, 

  Welcome to Box Community and glad to help! 

  What is your permission in the file? Also, is this recurring in all file types or just in PDF files? 

  Meanwhile, aside from using different browsers can you also try these? 

  • Can you clear your browser's cache and cookies, then try to preview the file again? 
  • Make sure you're browser and Operating System are up to date. https://support.box.com/hc/en-us/articles/360043696234-Understand-the-Box-Policy-For-Browser-And-OS-Support
  • Confifure your firewall. 
  • Disable your plugins/add-ons/extensions in multiple browsers. 
  • Restart your machine.

  Hope it helps! 

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  Redactie de Linde

  • 18 septembre 2023 12:32

  Hello,

  I found out it's Nordvpn that's causing the problems and that's new because it never gave any problems.

  What do I or you have to change to make it work?

  tia.

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