Files's restore

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Hikari Ueta (RMI)

• 11 septembre 2023 08:55

Dear Team, 
I accidentally deleted one of the folders(1.5TB ), and I am getting the following errors.
"The folder tree is still being deleted. Restore will be available once the delete operation is complete. Please try again later."
It has been around 2 hours with this error. Could you please help?

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• 

  Rona

  • 11 septembre 2023 19:54

  Hi Hikari,

  Welcome to Box Community and glad to help! 

  We've created a new case and a member of our team will contact you through email, please keep an eye out. 

  Thanks for posting!

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