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Shared files in Box and TimeMachine / how to retrieve files from a shared folder

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Johannes Schmidt

When someone shared a folder with you on Box and this person leaves the organization and her/his account is deleted, then the shared folder disappeared from my Box folder content. So, how do I back up shared folders in my Box folder. Apparently, "there is no need to back up files in Box". But when a shared folder is deleted, how do I access these files if the person who shared it with me is no longer able to access Box?

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  • Rona

    Hi Johannes,

    Welcome to Box Community and glad to help! 

    We've created a new case and a member of our team will contact you through email, please keep an eye out. 

    Thanks for posting!

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