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Cant upgrade to business plus account

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Eduardo Escalante Dominguez

i cant upgrade to business plus account, when i complete all the information and click on "upgrade", show me the next error

There was an error processing your request.

Your account needs further verification, please submit a ticket at support.box.com.

then i send a mail to support.box.com and they automatically send me an answer 

Box does not provide direct technical support to users of our Individual plans. If you rely on Box for your business, we highly recommend upgrading your account to receive the support you need via email and chat. Users of our individual plans may seek assistance from the Box Community. 

So..... what can i do ?

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  • Rona

    Hi Eduardo, 

    Welcome to Box Community and glad to help! 

    It appears that you've already addressed this inquiry with a member of our team. Please let us know in this forum if you have additional questions. 

    Thanks for posting! 

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  • Andreas Callas

    I am having the same issue - can someone please help!!

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