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Jodi McShan

I have a box account that I want to add an email address to. It previously had its own account that I deleted but when I try to add the old email, it says the old email has an existing account (I checked and the account is already closed). Any assistance would be greatly appreciated.

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  • Rona

    Hi Jodi, 

    Welcome to Box Community and glad to help!

    It shows that you're currently working with a member of our team. Please keep an eye out and we'll stay in touch. 

    Thanks for posting!

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