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Problem with my 2FA authenticator app

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Seonju Kim
  • Modifié

I have a BOX account with my company email account(MS outlook) for external project. Whenever I login, it asks me to enter 6-digit code from authenticator app. I attempted to put the one-time passcode which displayed on my authenticator app, but it doesn't work. 
Please resolve the issue. It is my 4th ticket that I raised, but no support or reply has been given. please help. Thanks

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  • Rona
    • Modifié

    Hi Seonju, 

    Welcome to Box Community and I'm here to assist! 

    Did you posted in this forum using your affected Box account? If yes, it appears that your Multi-Factor Authentication isn't enabled. 

    Please log in using your alternate browser and/or  clear your browser's cache and cookies. 

    Hope it works! 

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