Box Status

Can't upgrade account

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Valentina Paradis

Getting an error message to contact support when trying to upgrade my account to Personal Pro, but trying to figure out how to contact support directly instead of posting in a community forum has been difficult and confusing. Why are we having to post on a semi-public forum about private account details? Is this really the best way to funnel support tickets?

 

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3 commentaires

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  • Mackenzie Lee

    I am having the same issue. Also wondering the same thing... following this thread.

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  • Marco Antonio

    tengo el mismo problema no se como contactar al soporte, mis carpetas de archivos no aparecen por ningún lado y no se que hacer.

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  • Rona
    • Modifié

    Hi Valentina, 

    Welcome to Box Community and glad to help! 

    To upgrade your Box subscription, you may contact our Sales team and chat with a support using this link. 

    Thanks for posting! 

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