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Cannot complete account reactivation

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Hi.
One of our team members tried to reactivate a Box account that was deleted last month and received the following message.

 

Can you please tell me the steps to reactivate this account?

Regards, 
SCSK Ninoseki

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  • Rona

    Hi there, 

    Welcome to Box Community and I'm here to assist! 

    We have created a new case and a member of our team will contact you through email, please keep an eye out. 

    Thanks for posting!

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