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I have already deleted some files but it is still full.

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Vanessa Marcondes de Souza

My account storage was full, but I deleted the biggest past I had and nothing happens. Its says that I still have the same full storage. And there is nothing in the trash past. I don´t know what is happening.

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  • Rona

    Hi Vanessa, 

    Welcome to Box Community and glad to help! 

    After running the script, it seems that your storage hasn't changed. To free up space, please review your own folders and remove any unnecessary files.

    Hope it helps! 

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