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Adding User that already has an account not tied to an enterprise

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Ted Lepucki

I'm trying to add a user email and I get a message that an account already exists.  The user does not show up in the list of managed users.  I originally got a message added to a folder in our Box site, but when I tried to add on a different day no file was created just a pop up box indicating the user has an account not tied to an enterprise.  How do I get this resolved?

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  • Ted Lepucki

    Is there a method to open a ticket on this item?

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  • Rona

    Hi Ted, 

    Welcome to Box Community and glad to assist! 

    It shows that you're now working with Product Support regarding this inquiry. Please keep an eye out and we'll stay in touch. 

    Thanks for posting! 

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