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Box Sign Requests - no email notifications

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Kris Cui
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Hi - when using Box Sign, I do not receive an email notification when a document is pending my signature. I do receive a notification in the notifications drop-down within Box, but no email is sent.

I DO receive an email when the document routing has completed, however. Very similar to this issue previously posted. I am wondering if there is a fix for this? Please let me know if more information is required.

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  • Rona

    Hi Kris, 

    Welcome to Box Community and glad to assist!

    Let me create a new case and a member of our team will be in touch, please keep an eye out.

    Thanks for posting!

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