Box Status

2FA Stopped Working

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Christopher Chan

I have a free personal Box account. I haven't had to use 2FA in years. However, I'm setting up a new laptop with Box Drive, and the 2FA codes generated by my authenticator app do not work anymore. Worse yet, I do not have backup passcodes saved as I recently migrated password managers, and it must have been lost in the migration. As a precaution, I have backed up all my box files elsewhere, just in case I am locked out. However, if anyone knows how I can recover my account and reset my 2FA, I would be grateful. Thanks.

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  • Ann

    Hi Christopher,

    Welcome to the Box Community!

    This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation shortly. Kindly check your email for details and updates.

    Thanks for posting!

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