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Recover old files

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Hi, back in 2012 I have uploaded my family library to Box but later I have deleted them about 2017. And then I have lost my laptop. Is it possible to recover those files? 

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  • Rona

    Hi there, 

    Welcome to Box Community and glad to help! 

    Please note that Box stores files and folders you place in Trash for a certain period of time, that default period is 30 days. And I'm afraid we can no longer recover those files you're referring to. 

    Thanks for posting!

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