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I have editor status and cannot download files

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Stewart Wright

Tested all other folders and can see the number of files in each folder.  When I select the folder, I can Upload a new file but no other options.  I have tested and can upload a file and see the file in the folder. However, none of the other files are visible.  

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  • Mpho Moorosi

    Hi there. 

     

    I am experiencing the same issue, where the files shared to my group does not allow me to download. My status in this group is "Previewer Uploader" if that helps. 

     

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  • Rona
    • Modifié

    Hi Stewart, 

    Welcome to Box Community and glad to help!

    You can run these troubleshooting steps  regarding your download issue. 

    Let us know how it goes. 

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