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User lost access to account 2FA won't send code

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Staci Steele

How can [information redacted] gain access to her account? She set up 2FA in June of this year and now she is unable to get the 2FA codes to her account and is locked out.  I am submitting this for her.


Thank you

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  • Rona

    Hi Staci, 

    Welcome to Box Community and glad to help!

    This is a log in issue and we recommend working with the affected user directly. Please have the user to create a new case using this link. 

    Thanks for posting!

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