Box Status

Sync Issue

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Ryutaro Hirota

Hello, one of the mac devices in the office can't see the file that others have uploaded. Other devices can see the file, but the one can't find it. She always needs to logout and login the account. Can you please directly see what is happening on the PC?

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  • Rona
    • Modifié

    Hi Ryutaro, 

    Welcome to Box Community and glad to help!

    Can we begin by verifying your current Box version and Operating System? 

    We'd love to further assist! 

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  • Ryutaro Hirota

    Hi Rona,

    Box version: 2.36.112.

    Sonoma 14.2.1.

    Thank you,

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  • Ryutaro Hirota

    Hello, the sync issue was suddenly resolved.

    Was there any issue at Box side? This sync issue happens every several months, actually. It resolves by itself in weeks, without us doing anything. What do you think causes this problem. We always have a hard time with this sync problem.

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