Box Status

Can't Add Users: Error Messgae Indicates Accounts Exist

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Aaron Adair

I'm having trouble adding users. The platform sates "Email already used in a Box account but not associated with an enterprise," but the users I am adding do not have existing Box accounts.

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  • Rona

    Hi Aaron, 

    Welcome to Box Community! 

    It indicates that you have already collaborated with one of our team members. Please let us know in this forum if you have additional questions. 

    We'd love to further assist! 

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  • Aaron Adair

    Thank you. Yes, we have resolved the issue.

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