The storage space displayed is incorrect.
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I need you to run the script in this article on my account:
It is to resolve the error of the displayed space and the real one in my account, I know the issue because it has happened to me before.
Thanks and nice day
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Hi Antonio,
Welcome to the Box Community!
I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and storage amounts causing a data inconsistency. This is a known issue and is a long term project for our engineering team to tackle.
Thank you for posting!
Best,
Ann
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