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Box Drive not syncing

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Kevin Reid

A user on my account is having issues with Box Drive sync. Multiple folders are missing, files aren't uploading, and he's not able to create/copy share links. We've tried restarting/updating the computer, signing out and reinstalling the box drive app, but nothing seems to fix the issue. 

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  • Rona

    Hi Kevin,

    Welcome to Box Community and glad to help!

    Let me create a new case and a member of our team will be in touch, please keep an eye out.

    Thanks for posting!

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