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Need the Box.2.35.97.msi file because I can't uninstall box

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Kari Herrington

Box tried to update itself, and this led to Box not working altogether. I tried doing the Clean uninstall, I went into the Regit and all the hidden files listed, but I can't uninstall from the Windows 10 console because it expects this installer: Box.2.35.97.ms 

I can't install a new version because it says the old version can't be uninstalled. The posted instructions online for the clean uninstall do not help at all. I have tried a couple of times, and it is just a loop. If I could find some way to just get this old installer so I could work again it would be great.

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  • Rona

    Hi Kari,

    Welcome to Box Community and glad to help!

    You may reach out to your Organization's internal helpdesk team to contact Premier Services, that way we could assist. 

    Thanks for posting! 

    -1
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