External collaborator can not reset their MFA
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One of my external collaborators is getting this msg and can not get into our shared folder. I don't see an option on the admin console to address this.
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Hi Zohar,
Welcome to Box Community and glad to assist!
We encouage the affected user to contact our Community forum or create a ticket in order for Product Support to address the user's MFA issue.
We'd love to further assist!
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