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Box Status

Size is blocked at 3.8 TB but should be unlimited

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Wilbert van Rooij

Hi,

I am using Box as backup for my NAS.
I have the standard business subscription which has unlimited storage.
On my Synology it now tells me that it stopped syncing because of max size limit reached.

How can this be and how can I resolve this as I purchased an unlimited subscription.
Thanks,
Wilbert

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  • Rona

    Hi Wilbert,

    Welcome to Box Community and glad to assist!

    I have created a ticket to address your storage issue and a member from Product Support Team will get in touch, please keep an eye out. 

    Thanks for posting! 

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