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Storage is wrong

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Tsvetelina Miteva

Hello, I'm was out of my storage so I start to delete files. Now I deleted all of my files and still have 83.5 GB used. I check the trash and try to delete all the files inside but see mesege:

We could not perform this action because the designated folder is locked by another operation.

???

Please fix this so I can use my storage that I pay for it.

 

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  • Tsvetelina Miteva

    I couldn't find email to text you

     

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  • Rona

    Hi Tsvetelina,

    Welcome to Box Community! 

    It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch. 

    Thanks for posting!

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  • Tsvetelina Miteva

    Hi, yesterday I keep searching chat or other conection and find chat. Very nice person helps me and everything is good now. 

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