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unable to access the shared files/folder

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Pratiksha Dokhe

Hi team, I am unable to access the shared folders but I keep getting this error message: 

"This shared file or folder link has been removed or is unavailable to you.

Think it's a mistake? No worries: Just email the owner or get in touch with Box support. We're here to help."

Thanks and Kind Regards,

Pratiksha

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  • Ann

    Hi Pratiksha,

    Welcome to the Box Community!

    Are you using a "Shared link" to access the files/folders or a "Collaboration invite"? 

    Kindly request the owner to make certain that the link is set to 'People with the link'. And if it's an invite to collaborate, please ask the folder owner to remove you as a collaborator and resend the invitation. 

    Please let me know if you have questions. Thank you for posting!

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  • Ali Lupu

    I'm also experiencing the same issue.  I followed the steps but we are still receiving the same error message.

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  • Venugopal Damarasingu

    Hi Team,

    I am also facing the same issue. I followed the steps and still I am unable to open the shared files or links.

    Could you please suggest any other workaround.

    Thanks,

     

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