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How do I cancel my Box subscription and get a refund?

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Lindsey Thompson

Hello,

I am really disappointed.  I have sent multiple emails attempting to cancel the trial of box (that I signed up to on 1st February 2024) and I have had to spend precious time trying to find a contact email address/phone number to do this.  In the meantime, I have been charged £518.40. 

I have spent time searching for a customer service phone number and waiting to speak to a human, to no avail.  How on earth can I get a refund and cancel my subscription?  This is ridiculous and not acceptable!!

Can someone please help me?

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  • Rona

    Hi Lindsey,

    Welcome to Box Community and glad to assist! 

    In order to cancel your Box subscription please contact our Cancellation team through cancel@box.com. Rest assured that a member of our team will get in touch. 

    Thanks for posting!

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