Box Status

Unable to use the @mention function in open documents

Terminée
S’abonner
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Missy Clemens

When I enter the @ symbol in an open document, users do not populate. I am able to use the function in comments in the Activity window when viewing documents that are not open, but when I open the document, the @mention function no longer works. Can someone help me resolve this issue?

-1

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2 commentaires

Date Votes
  • Missy Clemens

    Also, people are not able to @mention me, either. 

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  • Rona

    Hi Melissa, 

    Welcome to Box Community and glad to assist!

    I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

    Thanks for posting!

    -1
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