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email already used in a box account but not associated with an enterprise

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Harmonie Phan

I tried to add a user to our organization but received an error message:

"email already used in a box account but not associated with an enterprise". The user deleted their previous box account, but they still cannot be added.

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  • Rona

    Hi Harmonie, 

    Welcome to Box Community and glad to assist!

    I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

    Thanks for posting!

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