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Unable to enable autosave (Word for Mac)

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Daniel DUFOUR

I can't tun on autosave in Word for Mac. Why?
When I try, I'm asked to login to box. Once done, I get a message saying my admin didn't allow the autosave function.
I am the admin!
What should I do?

I have Box Drive 2.38.165 running on my Mac (Sonoma 14.2.1). 

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3 commentaires

Date Votes
  • Rona

    Hi Daniel,

    Welcome to Box Community and glad to assist!

    I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

    Thanks for posting!

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  • Micki Pod
    • Modifié

    Hello - I have signed-in to BOX today :)
    The only reason why I plan to migrate from Dropbox was Microsoft Office files Autosave available to individual BOX users. 
    Unfortunately I have received exactly the same message as Daniel above :(
    I am very disappointed

    Do I need to have a business account to unlock that feature?.
    If so - I suggest that the message should be changed to: "you need a business account to use the Autosave function"

    Kind regards,
    Micki

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  • Daniel DUFOUR

    Hey Micki, I had many chat with box support until they tell me I had to reach out to box sales to have them activate the feature. So did I. A few months ago. Waited many weeks until a sales rep tells me he had to ask around him about it. Never heard from him since then. That was many weeks ago. ;(

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