Editing Locked by Phantom Collaborator

Hello there,

A collaborated file can't be edited using Box Tools because "This file is being edited with Box for Office for web. You can still edit this file at the same time." There doesn't seem to be anyone actually doing so, and when I click on "Box for Office for web," it's a hot mess with enormous page breaks that aren't actually in the shared file. Another option would be to download the file, delete the current one, and reupload it - but I can't delete it either because of this problem! (I'm the owner with owner permissions).

Help! A phantom collaborator is holding this hostage. I've deleted my cookies/cache for Box, to no avail. I also did recently change browsers from Edge to Safari.

Best,
Nick

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