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There was a problem while trying to transfer item ownership to external user

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Bale Jackson Tanoai O'Connell

When I try to change a collaborator of a folder from editor to owner I get this error "There was a problem while trying to transfer item ownership to <users email address>"

Any ideas what could be causing this?

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  • Rona

    Hi Bale, 

    Welcome to Box Community and happy to assist! 

    Your Enterprise have a designated team that works with Box directly. Please get in touch with your internal helpdesk team for support. 

    Thanks for posting!

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