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Updating 2fa for external collaborator

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Dan Knag

An external vendor that I collaborate with has change phone numbers and is no longer able to use his 2fa method. Is there a way I can help this user change it with out him being able to log in? He does still have access to the original email address. 

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  • Rona

    Hi Dan,

    Welcome to Box Community and glad to assist!

    Please note that we must work directly with the affected user regarding his MFA issue. To do so, your external collaborator should create a new case here. 

    We'd love to further assist! 

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