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Box icon in Mac OS menu bar greyed out and non-responsive

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Ari Kahn

On my MacBook Pro the icon in the menubar is greyed out and won't respond when clicking on it. I tried restarting and reinstalling Box.

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  • Rona

    Hi Ari,

    Welcome to Box Community and happy to assist! 

    As much as we wanted to address this issue with you. Your Enterprise account has a designated team that works with Box Premier Services. 

    At this rate, please get in touch with your internal helpdesk team for assistance. 

    Thanks for posting!

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