Box Status

Unable to add new user

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Ann Sirois

I'm unable to add a new user. The error message says the email address is already in use, but not part of enterprise. The user had a Box account they had never used, but deleted it about 24 hours ago.

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  • Rona

    Hi Ann,

    Welcome to Box Community! 

    I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly. 

    Thanks for posting!

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