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Can't comment on PDFs

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Laura

Okay, so starting yesterday, is anybody else suddenly unable to post comments on PDF files using Adobe Acrobat for Box? Every time I try to post a comment, it comes up with a little red error box that says "We were unable to post your comment, please try again." I've tried signing in with several different browsers, but it didn't help.

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  • Rona

    Hi Laura, 

    Welcome to Box Community and glad to assist! 

    Did you check if your collaboration permission has changed? If not, please follow the suggested troubleshooting steps below. 

    • Updating your browser to the latest version.
    • Clearing your browser's cache.
    • Using Box with an alternate browser, computer, or network.
    • Log out and log in from box.com. 
    • Restart your machine. 

    Hope it helps! 

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