Box Status

Change phone number

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Maurício Machado

Good morning, I'm trying to log into an old account <personal information redacted>
I enter my email and password and it asks me to send an SMS to a number i no longer have. I've changed my password twice but it always asks me to send an SMS.

I'm locked out! I do not know what else to do!

 

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  • Rona

    Hi Maurício, 

    Welcome to Box Community and glad to assist!

    Our support team can only help address your MFA issue by contacting us using your affected Box account. 

    Using the Box email you're having issue with, please open your ticket. 

    Thanks for posting! 

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