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I have both Box and Box Sync installed on my mac, but can't get cloud folders to sync

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AMELIA REESE

I had Box drive installed on my mac, but noticed recently that files added by collaborators on the cloud version of my Box drive were not showing up on my mac. I just downloaded Box Sync thinking it would fix the issue, but it created a separate application under "Favorites", so that now I have two applications for Box on my mac and am even more confused. What should I do?

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  • Rona

    Hi Amelia,

    Welcome to Box Community and happy to assist!

    As much as we wanted to address this issue with you. Your Enterprise account has a designated team that works with Box Premier Services.

    At this rate, please get in touch with your internal helpdesk team for assistance.

    Thanks for posting!

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