Box Status

An external user can´t be deleted

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Petr Kazda

Hi, I´m getting an error when trying to delete some of the external users from the business account. The common ground for those who "can´t be deleted" is that there are no information within the fields "Date added" and "Collaborations". I´m also not able to view their details for further diagnostics, as an error message appears there: 

"Apologies, we were unable to load this page. Please refresh the page or try again later."

Could you please advise? I talked about 8 users to be deleted. Thank you for the support. Petr

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  • Rona

    Hi Petr,

    Welcome to Box Community! 

    I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly. 

    Thanks for posting!

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  • Petr Kazda

    Thanks for quick feedback, Rona, appreciated!

     

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