Box Status

Two-Factor Authentication

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Edgar Gonzalez

I changed computers. I am setting up my new computer and Box is asking me for my 6-digit two factor authenticator. I do not see any QR code to scan to use my authenticator. What am I missing?

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  • Rona

    Hi Edgar,

    Welcome to Box Community! 

    I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly. 

    Thanks for posting!

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