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Need to add a user to our enterprise account

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Marlon Florez

I created a free account with <personal information-redacted> and then deleted the account. <personal information-redacted> has been trying to add victor to our enterprise account but it keeps showing that email is in use, could you please get with Scott to help out to add victor to our Account ? Thanks.

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  • David Jenkins

    During the adding of the account the admin should be prompted that an account already exists.  Then if you submit anyway an email is to be sent to the existing user.  That user has to agree to the change.

    After that the account shows in your admin list.  It'll have all the data the free account had tied to it so you might want to cleanup.

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  • Rona

    Hi Marlon,

    Welcome to Box Community! 

    I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly. 

    Thanks for posting!

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