Box Status

Cannot launch the Box Drive App

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Bilal Soubra

At first, I downloaded the installer and launched it, however whenever I open the Box app, I sign in, it redirects me to the website, I sign in from there, then I get redirected to the home page of the app where I have to sign in again, and this continues to happen.

I removed the app and the installer, downloaded it again, but now it is not running at all. I tried to change the directory of the installer as mentioned in one of the previous messages, but now things are worse and cannot find the installer at all.

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  • Rona

    Hi Bilal, 

    Welcome to Box Community and glad to assist! 

    Can we begin by confirming your Operating System and current Box version?

    We'd love to further assist!

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