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Locked out of Account. Please help

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Rick Ridpath

Hello,

I have a personal account as well as a business account.  I am unable to access my business account all of a sudden.  It is asking me to go to the Authenticator app or to enter a backup cade.  I have no Box account set up in my authenticator apps, never did, and never received back up codes.  Now, I am unable to access box when clients share their folders for collaboration.  Please help.

RR

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  • Rona

    Hi RR, 

    Welcome to Box Community and glad to assist!

    If you can't sign in due to your Multi-Factor Authentication, using your affected email address please open a new ticket for Box Product Supprort. 

    Thanks for posting! 

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