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Email already used in a Box account but not associated with an enterprise

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Scott Mansfield

I need to add a user to my managed users but I am receiving the message "Email already used in a Box account but not associated with an enterprise."  What is the resolution?

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  • Rona

    Hi Scott, 

    Welcome to Box Community! 

    I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly. 

    Thanks for posting!

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