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Free Space Decreased after Free Trial

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Box User

I used to have 50GB of free space before I tried the free business trial. When I reverted to the personal account again, my free space is now only reflecting 10GB.  I was never informed that the space would be decreased before signing up for the trial and I would like my free space returned to 50GB. Please assist. 

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  • Rona

    Hi there, 

    Welcome to Box Community and glad to assist! 

    In regards to your previous subscription, You could consult this with our Billing team via billing@box.com. 

    Thanks for posting!

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