Box Status

Storage Incorrect On User Account

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Shayne May

I am the administrator for our enterprise account, and I have a user that his folder shows 34GB, but his account shows 79GB. I have seen in the forums where support runs a script to fix these issues. Can that be done for my end user.

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  • Rona

    Hi Shayne, 

    Welcome to Box Community! 

    It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch. 

    Thanks for posting!

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