Missing files
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Hello, we have upgraded our box space to the business plan, and a folder from the box has disappeared. The folder is not in the trash either. What can I do to recover it? Thank you!
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Hi Sofia,
Welcome to Box Community and glad to assist!
Due to your recent Box upgrade and while transitioning, your Box contents will be inaccessible indefinitely.
This turnover process typically takes a maximum of 24 hours. If it exceeds the expected ETA, please feel free to reach out to us again.
Thanks for posting!
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