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Missing file that has not record of having been deleted

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Tonya Hammond

Hi,

I've done multiple searches and run a report that confirms that a file that one of my users accessed as recently as 7/18 is neither in the folder where it was last saved nor in the trash. How can this be?

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  • Rona

    Hi Tonya, 

    Welcome to Box Community! 

    To help address this issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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