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Need support to open and edit an online excel document

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Geera Maru

Hello, we use BOX to share the files with internal and external users. Today, we all 3 parties were not able to open a document which we use daily to log our issues and activities. Can you please look into this? We can download the file, but all 3 parties edit this document at the same time sometime during the day.

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  • Rona

    Hi Geera, 

    Welcome to Box Community! 

    To help address this issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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