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Not Getting confirmation email after creating new user <personal information-redacted>

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Kevin Bruning

We created a new user on our account this evening.  We send and resend the notification email but it does not get from Box to the outlook email inbox for <personal information-redacted>.  It is not in any of the other folders such as Junk, etc.

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  • Kevin Bruning

    Will you reply today?

     

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  • Rona

    Hi Kevin, 

    Welcome to Box Community! 

    It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch. 

    Thanks for posting!

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