Box Status

Change Primary admin email address

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Richard van Diggelen (ADMIN)

It doesn't allow me to change the admin Primary Email

it tells me this:

You cannot use an email address from an unverified domain as your secondary email address. Ask your administrator to validate the domain you want to use or contact your Box support representative.

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  • Ann

    Hi Richard,

    Welcome to Box community!

    This message "You cannot use an email address from an unverified domain as your secondary email address. Ask your administrator to validate the domain you want to use or contact your Box support representative." means that you haven't added/verified the new email in the admin console. 

    To resolve this issue, please follow the steps from this article:

    I hope this is helpful to you. Thank you for posting!

     

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