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Error messages and logs generated for failure to connect and sync

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Bree Ramage

I have had several issues with box today. One error message says "unable to connect with box" and another one asked if I wanted logs sent because of issues. I logged out of box and logged back in and then fixed some issues, but others continue to persist. The main issue is that I am only able to copy select folders and others won't sync completely to be used in offline.

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  • Rona

    Hi Bree,

    Welcome to Box Community and glad to assist!

    We have a few questions regarding the issue you reported and can you answer the following?

    • Can you confirm if this is an error from box.com or through your local Box Application? 
    • If so, what is the Operating System running in your machine and your current Box version?
    • Please attach a screenshot of your log in error. 

    We'd love to further assist! 

     

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